Hi Ricardo,
thank you for your feedback!
We know that every technical issue in e-commerce sites means an urgency and that is why we try to give the same priority to every customer.
However, we reluctantly confirm that some business priorities are currently affecting the response time despite the support team’s everyday efforts.

However, my recent experience with customer support has been extremely disappointing. There seems to be an effort to respond quickly to the initial message, but after that, the communication often goes silent for weeks. I’ve tried reaching out via the pre-sale chat just to get someone’s attention, and while they always say they’ll report it to the support team, nothing happens.

Even worse, if I need to add any additional information to an open ticket, I’m told that doing so will push my request further down the queue, which is incredibly frustrating.

Good plugins are important — but reliable, responsive support is crucial, especially when you’re relying on these tools in a live store environment. Sadly, that’s where YITH has been failing me lately.

Hi there,
Thank you for your review!

Unfortunately, we found that the issue was linked to the downloadable package from the account. We have now fixed it, and there should no longer be any fatal error.
We sincerely apologize for the inconvenience and remain at your disposal if you have further concerns.

Estamos a 11 y estoy desde el día 3 que compre una licencia de este plugin sin poder instalarlo por el sistema de tickets que tienen y un error en sus plugin de descarga que faltan archivos del framework dando error fatal y dejando la pagina inutilizable hasta que entro por ftp y lo desactivo.

Si pones un ticket entras en cola, si mandas otro te vuelven al final de la cola, no hay comunicación ninguna con el cliente excepto el ticket que te escriba al que le entre en su cola que si no lo ve claro se lo quita de encima y vuelta a empezar….

Entiendo que entres en una cola de trabajo cuando empiezas con un ticket, pero señores, una vez que se coge un ticket es para solucionar el problema!

Muy desilusionado de momento…