Comments on: YITH Pre-Order for WooCommerce

By: Mikaela B.

Mikaela B. — Tue, 23 Sep 2025 16:14:33 +0000

This plugin is great, but it’s even better when you use Stripe! I’d definitely recommend both of them. If you want to charge customers when the product is available, it’s a great feature and it’s worked really well in my store.

By: Carla

Carla — Mon, 15 Sep 2025 12:48:51 +0000

In reply to quality.control. Hi David, We're sorry to learn your experience wasn't as expected. It is important to note that we do not offer live support, our developers work Monday through Friday, and every single time you send a new message, your ticket is sent back to the end of the support queue and it loses priority. This is informed both in our Support Policy and in a popup message you get before you update the ticket. That's why sometimes it took a bit longer for our developers to get back to you. Our developers sent a message on September 5 and were waiting for your reply to proceed. Unfortunately, since there's been no reply on your side, the ticket got closed, but you can submit a new one to keep getting their help Best regards!

By: quality.control

quality.control — Wed, 13 Aug 2025 15:18:21 +0000

Support for this plugin is terrible. We have had an issue with this plugin not charging the customer when the pre-order is available, and have not heard anything from YITH in 10 days – except “Be patient”. Meanwhile, we lose money.

By: info-account9912

info-account9912 — Fri, 27 Jun 2025 09:16:35 +0000

I highly recommend using the Deposits plugin they have in combination to this one, works amazing together and it makes a super complete solution for pre-orders

By: ventas-web

ventas-web — Tue, 14 Jan 2025 17:32:51 +0000

Empezamos a trabajar con preventas y lanzamientos de productos exclusivos y logramos implementarlo con este plugin. Experiencia positiva tanto con el pugin como con la atención

By: Alessandra Giuliani

Alessandra Giuliani — Mon, 16 Dec 2024 09:13:50 +0000

In reply to contact376.

Hi there,
Thank you for your feedback!

We understand the importance of including the product SKU in the CSV file for your needs. However, we must confirm that our support service does not offer customizations, as also stated in our policy. When time and priorities allow, we strive to accommodate our customers’ requests to the best of our abilities. However, there are situations like this one where we are unable to fulfill the request.

That said, we have taken note of your suggestion and will consider it for a future update.

Thank you for your understanding.

By: contact376

contact376 — Fri, 13 Dec 2024 06:12:12 +0000

This rating is both for the few bugs we found, and also for the team's unwillingness to further develop the product. Over the years, we were not 100% happy with the pre-orders plugin, as I personally find it too complicated to administer. Also, when making some changes at the product level, even if you switch back to the general settings, the custom settings remain in place. But what triggered me to share this two star rating is the export file of the pre-orders. We can only download the orders meta, but there's no information on the SKUs and quantity!!! I thought that there must be something I missed, but it seems like this is Yith's standard. More than that, we provided a template they could use for improving the current setup (which is unacceptable in my opinion), but we were told that their support policy doesn't include any kind of development service (coding, guidance, etc). I was once their biggest fan... Nowadays, I really don't know anymore.

By: Marianne P.

Marianne P. — Fri, 29 Nov 2024 13:10:17 +0000

I looove this plugin! Perfect for avoiding losing sales due to out of stock products

By: Eshal Hart

Eshal Hart — Sat, 26 Oct 2024 14:40:28 +0000

Excellent integration with the Stripe plugin, I can charge my users automatically when the pre-order products are available.

By: Mary-ur434

Mary-ur434 — Sat, 14 Sep 2024 13:24:34 +0000

It works perfectly fine for my clothes store. It is very easy to manage and configure all options so I’m glad I chose you!