Hi there,

We’re sorry to learn your experience with our plugin wasn’t as expected. We do not offer live support, but our developers replied to each of your messages every time they got to your ticket and shared a solution with you on September 1st. Unfortunately, since there’s been no reply on your side, the ticket got closed. Feel free to get back to your last ticket to find the solution and submit a new one if you need further help. Our developers are always happy to help.

Best regards!

Hi Maurice,

We’re sorry to hear the plugins didn’t meet your needs. As explained by our developers through the support desk, the credits feature is exclusively managed by YITH Membership. It is not an element included in the integration between YITH Membership and YITH Subscription. For this reason, members get credits based on the membership plan configuration. So, as long as the membership is active, the member keeps getting credits. If the renewal payment is delayed a few days, the member still gets the credits because renewals are managed by YITH Subscription and credits are managed by YITH Membership separately. Of course, if the customer stops paying for the subscription, its status will change to suspended/overdue/cancelled based on your configuration, and that’s when no credits are assigned for the next cycle.

Unfortunately, since you wanted to configure something that was not possible within the plugin settings, all our developers could do was explain why it wasn’t possible and suggest alternative solutions. We’re sorry the plugins didn’t work for your specific use case, but you can always reach out to us if you have further questions: https://yithemes.com/contact-form/ 😀

Best regards!

On a positive note, I have to say that the presales team was attentive and very helpful in answering questions before purchase. They seemed genuinely willing to think along and find solutions. However, once I moved on to technical support, the experience was underwhelming. The responses were very short, not really guiding me through the setup or troubleshooting process, and every time I received a brief reply, I was placed back at the end of the queue—sometimes waiting up to 72 hours for the next answer. This made it nearly impossible to resolve issues efficiently.

Overall, the plugin simply doesn’t do what it promises. The functionality is not well-suited for digital downloads, the support feels insufficient, and because it’s a third-party plugin, it’s difficult to integrate properly with custom adjustments. For these reasons, I cannot recommend YITH Subscription for anyone who needs a reliable solution for credit-based digital products.

Hi there,
Thanks for your review!

About the Issue you encountered with a couple of orders, we confirm that we can’t determine the source when such issues occur randomly. In general, if it was caused by our plugin, it would occur with all orders and not just with two, also considering that YITH Subscription changes the status only if the subscription is canceled. As suggested in the ticket, you can clone the site so our team can further try to replicate it and assist you accordingly.
As for customization, we do not have documentation, but you can ask our developers which are the right hooks to use for the purpose you need to achieve.

Hi Sofiane,

We’re sorry you’re experiencing this issue with our plugin. As explained through the support desk, this is only happening with WooCommerce Stripe and our developers are already working on a fix they’ll release soon. In the meantime, they shared a workaround with you (which is a valid and working solution) so you can use it until the fix is ready. All the other plugin features are perfectly functional, so you should be able to use the plugin normally on your website.

As promised, our developers will let you know once the update is available 🙂

Best regards!

There is a major bug: subscription renewals are always charged to the very first card used, regardless of whether a new default card is added later. If that original card is removed, all automatic renewals stop, and there is no way to restart them. This makes the system completely unreliable.

Even worse, YITH’s proposed “solution” is to revert to an outdated Stripe form—which also doesn’t work correctly, since it fails to set any default card during the first payment.

It’s shocking that such a serious issue could exist in a paid plugin, and it clearly shows that YITH doesn’t even test their modules properly before release. I cannot use this system in a real business environment—it’s simply not functional.

This is unacceptable for a paid product. YITH needs to take this seriously and fix it immediately.